Refund Policy
At RegalDeskDeco, we’re committed to delivering high-quality products and exceptional service. To ensure a seamless shopping experience, please review our refund and return policy:
General Policy
All purchases are final. However, we value your satisfaction and will evaluate each case individually to find the best resolution.
Eligible for Full Refund or Replacement
- Incorrect Item Received: If you received a product that differs from your order, we’ll either issue a full refund or send a replacement at no additional cost.
- Size Discrepancy: If the product size does not match what you selected, we’ll issue a full refund or provide a replacement once verified.
Eligible for Partial Refund
- Typographical Errors: Minor text or design mistakes that don’t affect functionality may qualify for a partial refund.
- Print or Color Variations: Slight imperfections in printing or minor color inconsistencies may result in a partial refund if the product remains functional.
- Misaligned Design Elements: Design misplacements that do not impact usability may qualify for a partial refund.
Non-Refundable Scenarios
Due to the custom nature of our products, we cannot offer refunds or exchanges for:
- Items ordered in the wrong size, color, or design due to customer error.
- Change of mind after purchase.
- Personalization errors provided by the customer unless accompanied by a manufacturing defect.
How to Request a Refund or Replacement
If you encounter an issue, please contact us at support@regaldeskdeco.com within 14 days of receiving your order. Include:
- Your order number.
- A detailed description of the issue.
- Clear photos to help us assess the problem.
We’ll respond promptly to review your case and work toward a resolution.
Agreement
By placing an order with RegalDeskDeco, you agree to the terms outlined in this policy. We appreciate your understanding and look forward to assisting you with any concerns.